Last Updated: June 21, 2025

1. General Overview

At Proetix (James Olguin), we understand that sometimes a purchase doesn’t work out. We’re here to make returns easy and hassle-free.

Company: James Olguin (Proetix)
Address: 7975 Pennsylvania St, Denver, CO 80229, USA
Support Email: [email protected]
Support Phone: +1 (623) 329-8382
Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST (GMT-05:00)

2. Initiating a Return

To start a return, get in touch through our Contact Us page within 180 days of delivery. Please include:

Name on the original order
Order number
Description of the issue you’re experiencing
Photos showing any damage or defects
Whether you’d prefer a replacement or a refund

We aren’t liable for customer mistakes (typos in your address, image quality issues, etc.), so double-check your order before completing checkout.

3. Return Policy Details

Eligibility: Non-sale items only, returned within 180 days of delivery.
Condition: Items must be unwashed, unworn, with all tags attached, and accompanied by your original receipt.

4. Returns Shipping

We cover the cost of returns for damaged or defective products. For all other valid returns, the fee is:
Return cost: $0.00

5. Returns Procedure

Once your return request is approved, you’ll receive an email with our warehouse address. Then:

Pack Your Items: Include a printout of your order confirmation.
Ship It Back: Use your preferred courier or post office, and send us the tracking number.
Confirmation & Refund: When we receive your package, we’ll email you to confirm receipt and let you know if your refund or exchange is approved.

6. Need Help?

We’re committed to your satisfaction. If you have any questions or need assistance at any point, please reach out via our Contact Us page or email us at [email protected].

Thank you for shopping with Proetix—your happiness is our top priority!