Last Updated: June 21, 2025

Shopping & Account

Q: How can I find a product?
Use the Search bar at the top of any page or browse by category from the main menu.

Q: Can I save items for later?
Absolutely. Click “Add to Wishlist” on a product page. Your saved items live under My Account › Wishlist.

Q: Is a product in stock?
On each product page, you’ll see:

In stock: the Add to Cart button is active.
Out of stock: an option to sign up for an email alert when it returns.

Q: Do I need an account to order?
No—guest checkout only asks for shipping and payment details. Opening an account lets you track orders, save multiple addresses, and access member-only offers.

Payment

Q: What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Q: Is my payment information secure?
Yes. Proetix uses 256-bit SSL encryption and is PCI-DSS compliant, so your card data is safely transmitted and stored.

Q: Can I use a coupon code?
Yes. Enter your code in the Coupon / Gift Card field at checkout, then click Apply.

Q: What if my payment fails?
You’ll see an error on screen and get an email. Double-check your details or switch to another method and try again. If problems persist, email [email protected] or call +1 (623) 329-8382.

Shipping

Q: Which carriers do you use?
We ship via USPS, DHL, EMS, and local postal partners.

Q: When will my order process?

Orders paid by 5:00 PM EST (GMT-05:00) on a business day (Mon–Fri, excluding federal holidays) enter processing that afternoon.
Orders received after 5:00 PM EST, weekends, or on holidays process the next business day.

Q: How long does delivery take?
Delivery time = Handling Time + Transit Time. Typical windows:

Standard (US $4.99): 1–7 business days handling + 14–21 business days transit
Fast (US $14.99): 1–7 business days handling + 10–15 business days transit

Once shipped, you’ll receive a tracking link by email (please check spam if you don’t see it).

Q: Where don’t you ship?
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or internationally.

Returns & Refunds

Q: What is your returns window?
Most non-sale items can be returned within 180 days of delivery.

Q: How do I start a return?

Contact us via Contact Us or email [email protected] within 180 days.
Provide your order number, name on the order, description of the issue, and photos if applicable.
We’ll email you return instructions and—if the item is damaged, defective, or incorrect—a prepaid label.

Q: Who pays for return shipping?

Free for approved returns of damaged, defective, or wrong items (return cost: $0.00).

Q: Can I exchange an item?
Yes—one complimentary size or color exchange per order within the 180-day period. Email us your order number and desired variant; we’ll dispatch the replacement once your original is en route.

Q: When will I get my refund?
After we receive and inspect your return, approved refunds (including original shipping) are issued within 2 business days. Banks may take 10–15 days to post the credit.

Order Cancellations & Changes

Q: Can I cancel or change my order?
Yes—free of charge within 24 hours of purchase. Email [email protected] or use our Contact Us form with your order number and requested change. After 24 hours, orders move into production and cannot be altered.

Still Need Help?

Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST

Email: [email protected]
Phone: +1 (623) 329-8382
Address: 7975 Pennsylvania St, Denver, CO 80229, USA

We’re here to ensure you have a smooth, worry-free shopping experience!