Cancel/Change Order Policy

Last Updated: June 21, 2025

1. Overview

At Proetix, we know that plans can change. We offer free order cancellations or modifications within 24 hours of purchase to ensure a seamless experience.

Company: Proetix
Address: 7975 Pennsylvania St, Denver, CO 80229, USA
Email: [email protected]
Phone: +1 (623) 329-8382
Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST (GMT-05:00)

2. How to Cancel or Change Your Order

  1. Timeframe: Contact us within 24 hours of placing your order.
  2. Contact Methods:
    • Email: [email protected]
    • Contact Us Page: Submit a request via the form on our website.
  3. Information to Include:
    • Order Number
    • Name on Order
    • Requested Change: Cancellation or specific modification (e.g., item, size, quantity, shipping address)

Note: After 24 hours, orders enter our production queue and cannot be altered or canceled.

3. Address Accuracy

Please verify your delivery address before completing checkout. Proetix is not responsible for delays or additional fees resulting from incorrect or incomplete addresses. If a package is returned to us due to address errors, you will be responsible for any re-shipping charges to resend the order.

4. Need Help?

For any questions or if you require assistance beyond 24 hours of purchase, please reach out to our customer care team:

We’re here Monday through Friday, 9:00 AM–6:30 PM EST, to ensure your satisfaction!